Washington MAST 2025 – 400 Free Practice Questions to Pass the Exam

When a server notices that a patron is causing a disturbance, the most appropriate response involves politely intervening. This approach recognizes the need to address the situation directly without escalating it further, maintaining a calm environment for all patrons. By intervening in a polite manner, the server can often de-escalate the situation before it becomes more serious.

In cases where the patron does not respond to the server's initial intervention or if the disturbance continues, involving security or management is crucial. Security personnel are trained to handle potentially volatile situations safely and effectively, ensuring the safety of all patrons and staff. This response is in line with the responsibilities a server has to ensure a safe and enjoyable environment for everyone at the establishment.

Encouraging the patron to drink more would only exacerbate the situation and could lead to further disturbances and potential harm to patrons or staff. Similarly, asking other patrons to leave creates unnecessary conflict and can further disrupt the atmosphere. Ignoring the patron would not address the issue and could allow it to escalate, potentially harming the business's reputation and the safety of its guests.