Washington MAST 2025 – 400 Free Practice Questions to Pass the Exam

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Question: 1 / 400

Effective ways to calm a situation include being:

Courteous, confident, and discreet

Being courteous, confident, and discreet are effective ways to calm a situation because it shows respect towards others and displays confidence in handling the situation. Being loud, assertive, and aggressive (B) can escalate the situation and cause more tension. Being indifferent and uninvolved (C) shows a lack of interest in resolving the issue and can further aggravate those involved. And being sarcastic and joking (D) can come across as insincere and disrespectful, making it difficult to de-escalate the situation. It is important to remain calm, respectful, and confident when attempting to calm a situation.

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Loud, assertive, and aggressive

Indifferent and uninvolved

Sarcastic and joking

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